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PRIVACY POLICY
Southern Kruger Safaris

Effective Date: 10 December, 2025

1. INTRODUCTION

Southern Kruger Safaris ("we", "us", "our") is committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, or communicate with us.

By submitting your personal information to us, you consent to the processing of your information as described in this policy.

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2. INFORMATION REGULATOR DETAILS

This policy complies with POPIA. If you have concerns about how we handle your personal information, you may contact the Information Regulator:

Information Regulator (South Africa)

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3. INFORMATION WE COLLECT

3.1 Personal Information

When you contact us or make a safari booking inquiry, we may collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Nationality and passport information (for booking purposes)

  • Dietary requirements and special needs

  • Travel dates and preferences

  • Payment information (processed securely through third-party payment providers)

3.2 Automated Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on pages

  • Referring website

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4. HOW WE USE YOUR INFORMATION

We process your personal information for the following purposes:

  • Service Delivery: To respond to your inquiries, process bookings, and provide safari services

  • Communication: To send booking confirmations, travel information, and respond to your questions

  • Marketing (with consent): To send you information about safari packages, special offers, and travel tips

  • Legal Compliance: To comply with legal obligations, including tax and immigration requirements

  • Safety and Security: To ensure the safety of our guests during safari activities

  • Service Improvement: To analyze and improve our website, services, and customer experience

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5. LEGAL BASIS FOR PROCESSING

We process your personal information based on:

  • Consent: When you provide consent through our contact form or booking process

  • Contractual Necessity: To fulfill our obligations under safari booking agreements

  • Legal Obligation: To comply with applicable laws and regulations

  • Legitimate Interest: To improve our services and ensure customer safety

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6. SHARING YOUR INFORMATION

We may share your personal information with:

  • Service Providers: Accommodation providers, transport operators, tour guides, and other partners necessary to deliver your safari experience

  • Payment Processors: Secure third-party payment gateways to process transactions

  • Legal Authorities: When required by law or to protect our legal rights

  • Emergency Services: In case of medical emergencies or safety concerns during safaris

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Booking and travel records: 7 years (for tax and legal compliance)

  • Marketing communications: Until you unsubscribe or withdraw consent

  • Inquiry information: 2 years from last contact

After the retention period expires, we will securely delete or anonymize your personal information.

 

8. YOUR RIGHTS UNDER POPIA

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information (subject to legal obligations)

  • Objection: Object to the processing of your personal information for direct marketing

  • Withdrawal of Consent: Withdraw consent at any time (without affecting prior lawful processing)

  • Complaint: Lodge a complaint with the Information Regulator

To exercise your rights, please contact us using the details in Section 12.

 

9. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. These measures include:

  • Secure SSL encryption for data transmission

  • Restricted access to personal information on a need-to-know basis

  • Regular security assessments and updates

  • Secure storage and backup systems

While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

10. COOKIES AND TRACKING

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website. You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

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11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

 

12. CONTACT US

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us:

Southern Kruger Safaris

Email: info@southernkrugersafaris.com

Phone: +27 82 467 2036

Physical Address: 1350 Kameelperd Street, Marloth Park, Komatipoort, Mpumalanga, 1321

We will respond to your inquiry within 30 days as required by POPIA.

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13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

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14. CONSENT

By submitting your personal information through our contact form or booking system, you consent to the collection, use, and processing of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us, though this will not affect the lawfulness of processing based on consent before withdrawal.

 

Last Updated: December 2025

Southern Kruger Safaris - Committed to Your Privacy

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